Can ClientRocket help my business?
If your business has frequent customers that can easily choose my competition over me, ClientRocket can help. There is a very good reason why the Fortune 500 companies offer loyalty schemes to their frequent patrons. Loyalty Programs provide the quantifiable results that allow you to market more effectively to your customer base while using awesome rewards to motivate your customers to participate. Not only does ClientRocket retain your existing customers, but we help you duplicate your BEST customers using a proven loyalty-based formula.
What kind of businesses use ClientRocket?
All sorts. Our clients include coffee shops, bike shops, wine retailers, pet supply stores, medispas, chiropractors, beauty supply franchises, flooring stores, IT companies, to name a few. Customer loyalty knows no boundaries!
Do Loyalty Programs really work?
Offering points essentially allows you to invent your own currency. Points are priceless ties to your business and a blank slate for creativity. In a difficult economy, a picky customer needs every reason to keep spending their money at your business. Plus, it is much more difficult for a customer to shop at your competition when they are 20 points away from that free reward. Points also allow you to introduce customers to your entire product line by offering new products or services as the rewards.
Is ClientRocket only for businesses?
Absolutely not! Non-profits, organizations, and youth groups are always looking for fresh ways to influence group behavior. We offer special rates for non-profits and community outreach programs.
My business uses a POS system. Is it possible to integrate a rewards function?
Yes. Contact us for high level integrations available through our robust API.
I don’t want to give away too much for free. Will ClientRocket assist me with designing a loyalty campaign?
We speak the language of loyalty. We will educate you, guide you, and push buttons from our control room. Ask about our nifty rewards calculator for complicated spend-to-reward ratios.
Does ClientRocket provide a rewards catalog?
We do not provide rewards. We provide the platform for you to offer YOUR rewards to your customers. We are capable of integrating with fulfillment centers for high level solutions.
What are the requirements to use ClientRocket?
An active email address is a great start. Your business only needs a computer with internet access to run an awesome loyalty program.
Are there transaction fee?
Nope, never. Promise.
Is there an API to automate transactions?
Yes, and we would love to hear from your developer.
Can I import my existing customer list?
Yes, we can have your existing customer list imported in minutes. You can also import customer transactions if you want to give points for previous purchases.
I don’t want to bother my customers with emails. Can I turn off this setting?
Yes, the option is presented at the point of sale.
How can I prevent my employees from giving bonus points to their friends?
Employee permissions are fully customizable so you can control how your staff interacts with the program.
My business has multiple locations. Can my customers earn points at one location and redeem them at another?
Definitely. Our on-the-cloud application means everything happens in real-time across all locations. Multiple users can be logged in simultaneously.
Do I need to purchase plastic cards to use ClientRocket?
No, but plastic cards are excellent marketing pieces with a high perceived value. You can even preload cards with credit to attract new customers.
Is it possible to offer gift cards without offering loyalty cards?
Yes we have gift card (stored value) and loyalty campaign styles that can operate independently.
Why does your service work better than Groupon?
Pareto’s Law says 80% of your revenue comes from 20% of your customers. Loyalty Programs focus on retaining that core 20%, while attracting new customers through marketing campaigns like Groupon is a great compliment to a loyalty program.
How soon will I start seeing quantifiable results?
You can usually gauge performance after 8-12 months. Loyalty is a long term practice.
Should I charge my customers a fee to join my rewards program?
We strongly discourage charging customers to participate in a loyalty program. The idea is to remove as many barriers as possible in order to market to customers more effectively. That’s not to say you can’t charge a customer for a replacement card at your own discretion.
I’d really love to take advantage of the website integration but I don’t have a website. Can you help me create one?
Yes, our talented graphics and web design team can build a dynamic and simple to manage website at an affordable price on the WordPress platform.